booking.rescheduled

When it fires

Way sends booking.rescheduled when a booking is moved to a different session - whether the reschedule is performed by the brand or by the guest. The payload includes both the previous and the new start date and time. If the reschedule results in an additional charge, a booking.modified event is also sent. Events arrive at your endpoint as a POST request with the body { "event": "booking.rescheduled", "payload": { ... } }. When a webhook secret is set, the X-Way-Signature header carries an HMAC of the request body - see Verify signatures.

Payload

Field	Type	Description
`brand.id`	string (UUID)	Unique identifier of the brand.
`brand.name`	string	Display name of the brand.
`brand.tier`	string	Subscription tier of the brand.
`brand.countryCode`	string	Country code of the brand.
`brand.currency`	string	Currency code used by the brand.
`brand.externalReferenceId`	string \| null	External reference identifier configured for the brand.
`addOns`	array	Add-ons purchased with the booking.
`addOns[].id`	string (UUID)	Unique identifier of the add-on item.
`addOns[].label`	string	Display label of the add-on.
`addOns[].price`	number	Unit price of the add-on.
`addOns[].paidAmount`	number	Amount paid for the add-on.
`addOns[].taxes[].id`	string (UUID)	Unique identifier of the applied tax entry.
`addOns[].taxes[].included`	boolean	Whether the tax is included in the price.
`addOns[].taxes[].paidAmount`	number	Tax amount paid.
`addOns[].taxes[].tax.id`	string (UUID)	Unique identifier of the tax.
`addOns[].taxes[].tax.name`	string	Name of the tax.
`bookingId`	string (UUID)	Unique identifier of the booking.
`bookingConfirmationCode`	string	Human-readable confirmation code of the booking.
`cartId`	string (UUID) \| null	Identifier of the cart the booking was purchased in, if any.
`cartConfirmationCode`	string \| null	Confirmation code of the cart, if any.
`experience.id`	string (UUID)	Unique identifier of the experience.
`experience.title`	string	Title of the experience.
`experience.previousStartDateTime`	string	Local start date and time of the session before the reschedule.
`experience.startDateTime`	string	Local start date and time of the new session.
`experience.duration.duration`	string	Session duration in ISO 8601 format (for example, `PT1H`).
`experience.location.id`	string (UUID)	Unique identifier of the location.
`experience.location.name`	string	Display name of the location.
`experience.location.additionalInfo`	string \| null	Extra directions or meeting instructions.
`experience.location.city`	string \| null	City of the location.
`experience.location.state`	string \| null	State of the location.
`experience.location.country`	string \| null	Country of the location.
`experience.location.latitude`	number	Latitude of the location.
`experience.location.longitude`	number	Longitude of the location.
`experience.location.timezoneId`	string	IANA time zone of the location.
`participantsCount`	number	Total number of participants on the booking.
`participants[].id`	string	Unique identifier of the participant.
`participants[].firstName`	string	First name of the participant.
`participants[].lastName`	string	Last name of the participant.
`participants[].priceTierName`	string	Name of the price tier the participant booked.
`participants[].priceTierId`	string	Identifier of the price tier the participant booked.
`participants[].emailAddress`	string \| null	Email address of the participant.
`participants[].phoneNumber`	string \| null	Phone number of the participant.
`participants[].answerIds`	string[]	Identifiers of the participant’s custom question answers, when present.
`participants[].bookingHistoryId`	string \| null	Identifier of the booking history entry that added the participant.
`priceTiers[].id`	string	Unique identifier of the price tier.
`priceTiers[].name`	string	Name of the price tier.
`priceTiers[].price`	number	Unit price of the tier.
`priceTiers[].amount`	number	Total amount for the tier on this booking.
`priceTiers[].participantsCount`	number	Number of participants booked on the tier.
`purchaser.fullName`	string	Full name of the purchaser.
`purchaser.firstName`	string	First name of the purchaser.
`purchaser.lastName`	string	Last name of the purchaser.
`purchaser.emailAddress`	string	Email address of the purchaser.
`purchaser.phoneNumber`	string \| null	Phone number of the purchaser.
`metadata`	object \| null	Custom metadata attached to the booking at checkout.
`loyaltyMemberId`	string \| null	Loyalty member identifier of the purchaser, if any.
`externalAnalyticsUserId`	string \| null	External analytics user identifier, if any.
`rescheduledAt`	string (ISO 8601)	Timestamp when the booking was rescheduled.

Sample

{
   "event":"booking.rescheduled",
   "payload":{
      "bookingId":"cc234dac-e699-448f-8049-82d16aa30788",
      "experience":{
         "id":"53e7c7e3-37c2-4af1-ab9f-958af8d42ccc",
         "title":"Sunrise Surf & Swim",
         "previousStartDateTime":"2022-11-21T09:00",
         "startDateTime":"2022-12-07T12:00",
         "location":{
            "longitude":-97.7430608,
            "latitude":30.267153,
            "name":"Austin, TX, USA",
            "additionalInfo":"Please meet us in the lobby!",
            "timezoneId":"America/Chicago"
         },
         "duration":{
            "duration":"PT1H"
         }
      },
      "participantsCount":2,
      "participants":[
         {
            "lastName":"Rivera",
            "firstName":"Alice",
            "emailAddress":"alice@example.com",
            "priceTierName":"Adult"
         },
         {
            "lastName":"Rivera",
            "firstName":"Susan",
            "priceTierName":"Child"
         }
      ],
      "priceTiers":[
         {
            "name":"Adult",
            "price":100,
            "amount":100,
            "participantsCount":1
         },
         {
            "name":"Child",
            "price":50,
            "amount":50,
            "participantsCount":1
         }
      ],
      "purchaser":{
         "fullName":"Alice Rivera",
         "emailAddress":"alice@example.com"
      },
      "metadata":null,
      "rescheduledAt":"2022-11-18T19:20:33.377Z"
   }
}

Retrieve the full booking with Get Booking, or reschedule bookings programmatically with Reschedule Booking.

​When it fires

​Payload

​Sample

​Related endpoints

When it fires

Payload

Sample

Related endpoints